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OCMP is dedicated to insuring that your experience with us is entirely positive. We've heard all the questions but some a lot more than others. Listed below are answers to the most frequently asked questions. If you need additional assistance you may call an OCMP representative 24 hours a day, 7 days a week at: 1-877-977-5546
What constitutes a meal?
All participating restaurants are contractually obligated to provide, at the bare minimum, $6 worth of food per swipe. All the participating restaurants are competing for your business, so in many cases they will offer much more.
I noticed my favorite restaurant is not part of OCMP. How can I get my favorite restaurant added to the program?
First you should contact OCMP by telephone at 1-877-977-5546, to let us know that want to see a specific restaurant added to the program. Second, you can go to your favorite restaurant and tell them that you want them to participate in OCMP. This will encourage them to contact us to join OCMP that much sooner.
How do I get a statement with my account usage?
Provided we have your email address, a statement will be sent to you every Monday evening. You will see every transaction and the associated balance decline listed by restaurant, date, and time.
My card was lost or stolen, what should I do?
Contact us immediately at 1-877-977-5546. If you believe the card was stolen, please call us as opposed to email, so that we can cancel your missing card immediately. OCMP can not be responsible for lost cards not reported within 24 hours.
Do meals transfer from semester to semester?
Meals do transfer form week to week, but not semester to semester. At OCMP we always encourage members to order fewer meals than they think they may need. You can always add more meals later at no additional cost. Each meal cost the same whether you order them together or individually later on.
I ordered the 5-meal plan, which is 5 meals a week for the semester, I've only eaten 5 meals a week but have run out of meals, how can that be?
When you order a meal plan, you are actually ordering a total number of meals. For example, the Five Meal Plan equates to 5 meals a week for a fourteen week semester (number of weeks per semester may vary, 14 is an average number of weeks based on previous years). If per chance the current semester has more than 14 weeks than you will run out of meals assuming you have eaten 5 meals a week. Subsequently, the inverse is also true. If any given semester is shorter than 14 weeks you will have extra meals at the end of the semester and should plan accordingly.
I am not sure what my PIN number is. How do I find out what my PIN number is?
Every OCMP card comes associated with a Personal Identification Number or PIN number that is encoded on the card and given to each member with the card letter when they receive the card in the mail. PIN's are needed at various locations and anytime you order over the phone. Personal Identification numbers should be committed to memory and not written anywhere on the card. If you are not sure of your PIN number, call 1-877-977-5546 to answer a couple of qualifying questions before your PIN is given to you.. PIN's can only be given to card holders.
I added meals to my account. When will those meals be active?
All orders received before 6:00 p.m. will be credited to your account for use the following morning. All orders received after 6:00 p.m. will be processed the following morning and credited to your account for use the next morning. If you have run out of meals and cannot wait, call OCMP at 1-877-977-5546 and someone will gladly assist you.
What am I supposed to do if I find an error on my statement?
If you find an error due to restaurant over swipe, multiple swipe, or non-delivery, then contact the restaurant first to correct the transaction. If you feel the issue has not been resolved to your satisfaction, then contact OCMP and we will have the issue corrected for you.